RETURN & EXCHANGE
ButtCo Leather has been standing strong behind its quality over many years and this is the very reason that customers catch the pride wearing it. Before shipping, a product is always well monitored and cross checked as customer satisfaction is very important for us. However in some circumstances, we need this Return or Exchange policy. Certain aspects need to be taken care of.
Essentials for Returnable Articles :
- The jacket must be returned in the original packing.
- The condition of the jacket should be as good as new with tags attached.
- There is a 30 days money back or exchange guarantee.
- We accept returns only to our UK address.
Essentials for Non Returnable Articles :
- Custom made items and special orders are not returnable or exchangeable. These items are specially made for you and cannot be returned however alterations can be made to them after paying very nominal charges usually varying between $15 to $40, depending on the alteration required.
- We process all orders strictly to buyers selected size and colors. We will not be able to provide refund or exchange in this particular case. Size charts are available with detailed information for measuring your size on our website. If you have any question regarding size, please send us an email at firstname.lastname@example.org
- Worn or altered items can not be returned. Item should be inspected upon receipt. Please contact us prior to returning/exchanging of an item.
How To Return
- Firstly in order to get an approval for return / exchange, simply send us email at email@example.com
- Please mention your name, order number and email address which you used for placing the order. Our sales representative will get back to you within 12 working hours to serve you in best possible way.
- Once you get the approval for return / exchange, we will provide you with our Warehouse address in UK. Buyers are requested to send the package through any courier with Tracking Number.
Refund & Processing
- Refunds will be processed within approximately 1 to 2 business days after we receive your return.
- Refund will be made to your original payment method.
- Return Shipping charges are non-refundable.
- Please note that we do charge any restocking fee.